Frequently Asked Questions

All Questions

Use the search box to filter questions, or browse all questions below. For plan-specific questions, refer to the selection matrix.

• What is Airallo Mobile UK?

  Airallo Mobile UK is a UK-based eSIM service providing digital mobile data plans for travellers visiting destinations worldwide. We offer instant activation and transparent pricing with no hidden fees.

• How do I navigate the Airallo Mobile UK website?

  Our website uses sequential navigation — we recommend following the pages in order: About, Services, Pricing, Process, Service Area, FAQ, Reviews, Contacts. Each page builds on the previous one.

• What is the table of contents feature?

  Each page on our website includes a table of contents at the top, allowing you to jump directly to any section. This is particularly useful on longer pages like Services and FAQ.

• Can I use Airallo Mobile UK eSIM in Antarctica?

  Antarctica has very limited mobile coverage. We do not currently offer plans for Antarctic destinations. Satellite communication devices are recommended for polar expeditions.

• What is the best plan for a round-the-world trip?

  For a round-the-world trip, we recommend our Global Premium Plan, which covers 130+ countries with a 90-day validity period. Contact us to discuss your specific itinerary.

• How do I know if a plan includes 5G?

  Plan listings on the Pricing page indicate whether 5G is available. 5G availability at your destination depends on local network infrastructure and your device's 5G capability.

• Can I use Airallo Mobile UK eSIM for video conferencing?

  Yes. Our plans support video conferencing applications. For reliable video calls, we recommend a plan with at least 3GB per week of travel.

• What happens if I travel to a country not on my plan?

  Your eSIM will not connect in countries not covered by your plan. You can purchase an additional plan for that country or upgrade to a global plan before your trip.

• How do I provide feedback about the service?

  We welcome feedback via the contact form on our Contacts page or by emailing [email protected]. Your feedback helps us improve our service.

• What is your commitment to sustainability?

  By eliminating physical SIM cards, eSIM technology reduces plastic waste. We are committed to sustainable business practices and support digital-first solutions that minimise environmental impact.

Glossary of eSIM Terms

eSIM

Embedded SIM — a digital SIM card built into your device that can be programmed remotely without a physical card swap.

QR Code

A machine-readable code used to download and install an eSIM profile onto your device.

MVNO

Mobile Virtual Network Operator — a company that provides mobile services by leasing capacity from physical network operators.

MNO

Mobile Network Operator — a company that owns and operates physical mobile network infrastructure.

APN

Access Point Name — a gateway setting that connects your device to the internet through a mobile network.

LTE

Long-Term Evolution — the technical standard for 4G mobile networks, offering speeds typically between 10–100 Mbps.

Dual SIM

A device capability allowing two SIM profiles (typically one physical SIM and one eSIM) to be active simultaneously.

Data throttling

The intentional reduction of internet speeds after a data usage threshold is reached.

Validity period

The time window during which a data plan is active, beginning from the date of first use.

Top-up

An additional data purchase that extends the allowance on an existing active plan.